Farm Solution Service Specialist
KHE Tractor BU Service
Attached to the Business Unit Service of Kubota Holdings Europe, the Farm Solution Service Specialist will deal with: issues of products in the service reported to Kg Mechatronics (KgM) service / report from regional service managers and Precision Farming Specialists (PFS) in each country / report line to Tractor BU Service (solid line) and KgM (dotted line) / alignment with KFM. The scope of territory is Europe and near/middle east only.
Scope of products:
– FMEA (failure mode early analysis): follow up prototype testing and give the feedback to KgM.
– FTA (fault tree analysis)
- KgM
- KgM electric auto steering
- KgM accessories (camera etc.)
- Connectivity between tractor and implement
- KgM licenses (GEOCONTROL, Implement license)
- KgM monitors
- KgM Telematics like Farm Centre and Kubota
- KFM
- Hydraulic auto steering for M7
- GPS including RTK
Major purpose
- Field support and advice on request from regional service managers/PSS, dealers and customers regarding needs they have.
- Assist and support on request from regional service managers/PSS, dealers for installing and commission systems.
- Train regional service managers/PSS
- Technical and Product/ Sales Training.
- Field assistance and customer satisfaction.
- Liaise with factories on FS Products.
- Develop service statistics and technical analysis and manage all the reports coming from QUEST and K E Service. 2
Main duties and responsibilities
Provide quick field assistance to regional service managers/PSS for the best customer satisfaction.
- Organize field test for ensuring the quality and reliability of current and new solutions with KgM.
- Advice regional service managers/PSS about developments needs following the technology progress including new software update.
- Prepare for service training materials together with KgM design engineers.
- Join the PlugFest by AEF to check the compatibility.
- Set up field event and show including demo materials and promote PFS solution.
→ should be discussed the detailed role with Sales/Marketing dept. in Tractor BU.
Skills, Knowledge & Competences
Competences
- Focusing on customers
- Self and strong motivation
- English spoken and written (B2 level)
- Autonomous and quick decision maker
- Easiness to adapt himself to different situations Skills & Knowledge
- Must have good technical knowledge and qualification of electric engineering and AG and/or Groundcare engineering.
- Strong root cause analysis.
- People management, time management and IT skills are requested to meet with the daily tasks he does.
- Car driving license mandatory.
- Capability of tractor and truck driving.
- Knowledge of dealer network environment and business flow.
- Willing to travel into difficult environments and/or for extended periods of time.
Experience
- Has covered a job with AG or Groundcare engineer knowledge.
- Has Service experience with AG machines manufacturers or dealer.
- Has direct contact with people as customers or dealer’s technician (technical trainer, product support specialist, dealer’s service manager…).
- Has been Precision Farming Specialist as dealer or manufacturer.
Location
- For training period (min. 6 months), should be stationed at KgM in NV for connection/relationship building.
- After the training period, can be stationed in home country and stay 1 week a month to keep connection with KgM and have regular KgM training.